1. Shipping
- Locations: We ship to various locations, as dictated by local and state laws.
- Processing Time: Orders typically process within 1-3 business days.
- Carriers: We use various carriers and select the most appropriate one based on your location and the size of your order.
2. Restrictions
Due to legal constraints, we might not ship to certain ZIP codes. This information will be available at checkout.
3. Partners & Dropshipping
For orders made through our partner platforms, shipping might be facilitated by them. In such cases, their specific shipping policies may apply.
4. Tracking
Once shipped, a tracking number will be provided to monitor your order’s progress.
5. Delivery
- You or an adult of legal drinking age must be present to accept the delivery.
- Valid ID may be required upon delivery.
6. Refunds & Returns
- Damaged Goods: If products arrive damaged, please contact us within 7 days of receipt for a replacement or refund.
- Incorrect Order: For misdeliveries, we’ll arrange for a return and ship the correct item.
- Cancellation: Orders can be canceled within 24 hours of placement unless they’ve already been shipped.
- Returns: Due to the nature of our products, we typically don’t accept returns. However, if there’s a genuine issue with your purchase, reach out to us.
7. Contact
For any shipping or refund concerns, contact us at sales@vistawinespirits.com or 855-964-4562.