Orders are fulfilled by licensed retailers on the Bottle Nexus network. For order inquiries, please contact the retailer’s customer service directly. You’ll find their contact information in your Order Confirmation email. To request a refund, simply connect with the appropriate retailer’s customer service dept. All Bottle Nexus affiliated retailers have dedicated customer service teams and they will be happy to assist you. Returns are handled by individual retailers. Please refer to their return policies for details.